Privacy Policy

SoloFirst collects personal data necessary to deliver our services. This includes names, email addresses, phone numbers, company details, contact-form messages, project requirements, billing information, IP addresses, browser types, device data, website activity, cookies, and analytics.

We use collected information to respond to inquiries, prepare custom proposals, deliver services, manage client projects, process payments, and improve website functionality. Data also powers CRM workflows, automated communications, platform security, and compliance with statutory obligations.

By using our website or engaging our services, you consent to the collection and processing of your data as described. You may withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice.

We use essential and analytical cookies to understand website activity and enhance browsing performance. You can manage or disable cookie preferences through your web browser settings, though doing so may limit certain features of our site.

Marketing communications are sent in compliance with Canada's Anti-Spam Legislation (CASL). You may unsubscribe from marketing emails at any time using the provided link, or reply STOP to any marketing text message to opt out immediately.

6. How We Share Information

SoloFirst does not sell or rent personal information to third parties. We share data solely with trusted service providers handling web hosting, CRM, email delivery, SMS messaging, analytics, billing, and accounting, or when legally compelled by government authorities.

7. International Data Processing

Personal information is primarily processed in Canada, but may be stored or transferred to trusted service providers operating in foreign jurisdictions. Foreign data processing remains subject to local legal requirements and law enforcement access standards.

8. Data Retention

We retain personal information only as long as required to fulfill the operational purposes for which it was gathered, maintain business records, resolve disputes, and satisfy applicable legal, tax, or regulatory requirements in Canada.

9. Information Security

SoloFirst maintains administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. We regularly review operational security practices to maintain robust protections across systems.

10. Your Privacy Rights

Under BC PIPA and PIPEDA, you have the right to request access to or correction of your personal information. You can submit formal access requests, contest data accuracy, or inquire about processing practices by writing to our Privacy Officer.

11. Third-Party Websites and Platforms

Our website and services may link to external third-party websites or integrated platforms. SoloFirst is not responsible for the privacy practices, content, or security policies of external entities. We encourage reviewing their policies independently.

12. Children’s Privacy

Our digital services, marketing automation, and website are directed strictly to businesses and adult individuals. SoloFirst does not knowingly collect or solicit personal information from children under the age of thirteen without verified parental consent.

13. Changes to This Policy

SoloFirst may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices. Revised policies will be published on this page with an updated effective date at the top of the policy document.

14. Contact Us

If you have questions, concerns, or privacy requests regarding this Privacy Policy or our personal data handling practices, please direct your communication directly to the SoloFirst Privacy Officer using the details below.

SoloFirst Privacy Officer

SoloFirst Privacy Officer. Direct email inquiries to hi@solofirst.ca or visit our official website at https://solofirst.ca. Located in British Columbia, Canada.

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