Terms of Service

SoloFirst provides professional CRM implementation, lead management architecture, marketing automation, email and SMS workflows, custom web development, digital marketing, search engine optimization, advertising support, analytics, reporting, and AI-assisted business solutions.

The information provided on this website is for general marketing and educational purposes only. While SoloFirst strives to maintain accurate materials, information may be updated without prior notice and should not be construed as binding legal or financial advice.

SoloFirst does not guarantee specific leads, new customer volumes, revenue figures, net profits, Google review counts, organic search rankings, advertising campaign performance, SMS delivery rates, or uninterrupted platform uptime.

Submitting an inquiry or contact form does not automatically establish a formal client relationship. Specific project deliverables, scopes, schedules, pricing, payment structures, and cancellation rules are governed solely by an accepted written proposal, invoice, statement of work, or service contract.

5. Fees, Payments and Cancellations

All project fees, retainer schedules, deposit requirements, and cancellation conditions are specified within your agreed proposal or statement of work. Payments must be remitted in full according to the designated billing schedules to prevent work pauses.

6. Client Responsibilities

Clients are responsible for providing timely access to systems, accurate business information, collateral assets, administrative permissions, and prompt review approvals. SoloFirst is not liable for milestone delays caused by missing client inputs.

7. Email, SMS, Advertising and Privacy Compliance

Clients are strictly responsible for ensuring their subscriber databases and communication opt-ins strictly follow Canadian Anti-Spam Legislation (CASL) and applicable privacy regulations. All contacts provided for email or SMS automation must carry verified consent.

8. Third-Party Services

SoloFirst solutions integrate with external platforms including Google, Meta, CRM infrastructure, and telecom gateways. SoloFirst assumes no liability for service disruptions, policy enforcement, rate changes, or feature retirements imposed by third-party vendor providers.

9. Intellectual Property

All website content, custom code, graphics, branding framework, and proprietary automation architecture authored by SoloFirst remain the intellectual property of SoloFirst until ownership rights are formally transferred under a fully executed agreement.

10. Acceptable Use

You agree to use this website solely for lawful purposes. You shall not engage in activity that compromises platform security, attempts unauthorized system access, transmits malicious payloads, or extracts content without explicit written consent.

11. Confidentiality

Both parties agree to hold proprietary operational information, business methods, strategy documentation, and client data in strict confidence, exercising reasonable commercial care to safeguard non-public information.

12. Disclaimer of Warranties

This website and all related digital services are provided on an as-is and as-available basis without warranties of any kind, whether express or implied, to the maximum extent permitted under applicable legislation.

13. Limitation of Liability

In no event shall SoloFirst be liable for indirect, incidental, special, consequential, or punitive damages, lost revenue, lost profits, operational interruptions, or loss of data resulting from your use of this website or service offerings.

14. Indemnification

You agree to defend, indemnify, and hold harmless SoloFirst against claims, damages, losses, legal costs, or liabilities arising from your violation of these Terms, unlawful list sourcing, or unauthorized platform usage.

15. Privacy

Your interaction with SoloFirst is governed by our Privacy Policy, which details how we collect, handle, store, and safeguard personal data across our website and technical management infrastructure.

SoloFirst reserves the right to revise or update these Terms of Service at any time. Updated versions will be posted to this page with a revised effective date. Continued usage signifies agreement to the revised Terms.

These Terms are governed by and construed under the laws of the Province of British Columbia and the federal laws of Canada applicable therein, subject to any mandatory consumer protection rights.

If any provision of these Terms is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be severed without invalidating the remaining terms.

For questions regarding these Terms of Service or to submit formal inquiries regarding our legal policies, please reach out directly:

SoloFirst

Email: hi@solofirst.ca

Website: https://solofirst.ca

British Columbia, Canada

Helping businesses grow with CRM, marketing automation, AI, web development, and digital marketing solutions.